Support

Get help with Reeve

Raise a request below and it reaches the people who build Reeve. We reply by email, normally within one business day and always within two.

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Everything except your name is worth filling in. The more of it we have, the fewer rounds of questions it takes.

Worth a look before you write, these cover most of what we are asked.

Reeve does not appear in Jira: Reeve is installed per Jira site by an administrator, from the Atlassian Marketplace. Once it is installed you open it from Apps in the Jira top navigation. If it is missing there, ask whoever administers your Jira site to install it.
An invoice will not push to Xero or QuickBooks: Open the invoice and check the warning strip above the send button. The common causes are a client with no accounting contact mapped, a tax code whose rate does not match the rate on the invoice, and an expired connection. Reconnect from the Settings tab if the connection has lapsed.
The total in QuickBooks does not match the total in Reeve: This is almost always a tax code. A QuickBooks tax code is a container and some hold no rate of their own. Reeve shows the percentage beside every code and warns before sending when the rates disagree, so check which code the client is mapped to.
How do I disconnect an accounting provider: Disconnect from the provider. For QuickBooks the steps are on the connecting QuickBooks page. For Xero, revoke Reeve under Connected apps in your Xero organisation settings.